Privacy Policy

Effective Date: January 12, 2026

Five Boroughs Transport Authority LLC (“Five Boroughs Transport Authority,” “FBTA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information, or use our non-emergency medical transportation services.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

Name

Email address

Phone number

Pickup and drop-off information you submit through forms, phone calls, or email

Any information you voluntarily include in messages or service requests

Important Notice: Please do not submit sensitive medical or health information through website forms unless specifically requested. If medical details are required for service coordination, we may ask you to provide them by phone or through a secure method.

Information collected automatically

IP address

Browser type and device type

Operating system

Pages visited and time spent on pages

Referring or exit pages

Approximate location derived from IP address

Cookies and similar tracking technologies

2. How We Use Information

We use information collected to:

Respond to inquiries and provide customer support

Provide quotes, schedule trips, and coordinate transportation services

Communicate scheduling updates, confirmations, or changes

Improve our website, services, and operations

Maintain safety, prevent fraud, and enforce policies

Comply with applicable legal and regulatory requirements

3. How We Share Information

We do not sell personal information.

We may share information:

With service providers that help operate our business (such as website hosting, communications, analytics, or operational tools)

With drivers or contractors only as necessary to complete transportation services

When required by law, regulation, court order, or government request

To protect the rights, safety, or property of our company, our customers, or others

4. Medical Information & Privacy

Five Boroughs Transport Authority LLC provides non-emergency medical transportation services only.

Some information shared with us may be considered sensitive.

Access to information is limited to authorized personnel only.

We use reasonable administrative, technical, and physical safeguards to protect information.

We do not provide medical care or emergency medical services.

5. Data Security

We implement reasonable security measures designed to protect personal information. However, no website, electronic storage, or data transmission system can be guaranteed to be completely secure.

6. Cookies & Analytics

Our website may use cookies and similar technologies to:

Improve website performance

Understand how visitors use our site

Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly as a result.

7. Your Choices

You may:

Request access, correction, or deletion of certain personal information (subject to legal and operational requirements)

Opt out of non-essential communications by contacting us directly

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those third-party sites.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Information

If you have any questions about this Privacy Policy, please contact:

Five Boroughs Transport Authority LLC

600 Gulf Ave

Staten Island, NY 10314

Phone: 929-800-2024

Email: info@fiveboroughstransportauthority.com